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|  | Managing information overload for effective decision-making : an empirical study on managers of the South Pacific
Author: Kutty, Ambalika Devi.
Institution: University of the South Pacific.
Award: M.A.
Subject: Personal information management, Information resources management -- Oceania, Information technology -- Management -- Oceania
Date: 2006.
Call No.: Pac HD 69 .T54 K872006
BRN: 1020067
Copyright:This thesis may NOT be copied without the authors written permission.
Abstract: This paper presents an overview of information overload. Research problem exists as managers face difficulties in managing information overload for effective decision-making. Burden of information overload and unawareness of available countermeasures bewilder individual managers leading to ineffective individual and organizational decision-making. The South Pacific region was targeted to carry out an empirical study. A total of one hundred and four (104) managers from thirty-five (35) organizations in the five (5) categories (public sector, private sector, regional, inter-governmental and civil society organization) participated in this survey. Convenience sampling method, using a self-administered questionnaire technique, was employed to collect qualitative and quantitative data. Research issues were addressed through compilation of constructs surrounding causes (countermeasures), symptoms and information overloading details from various studies including Eppler & Mengis, 2004 (A framework for information overload research in organizations) to formulate hypotheses. The test revealed that there is significant correlation amongst the countermeasures and effective decision-making is dependant on countermeasures personal factor information (PFI), information characteristics (IC), task and processes (TP), organization design (OD), information technology (IT), education and work experience. Results imply that South Pacific organizations are capable of improving effective decision-making via maximization of available countermeasures and understanding of information overloading details. This could be achieved through upgrading personal factor information, modifying quality of information, re-designing tasks and processes, making changes to organization design, developing and deploying appropriate information technology that is context-enriched and finally, carry out timely assessment of information overloading details-Keywords: Information overload, effective decision-making, countermeasures, channels of communication, causes and symptoms of information overload.
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